Technical Support
Q: Certain channels do not come in clearly?
A: Be sure you activate the Tristar MX with the BPS button on the
top left.
A: Use the CFT button first and then push the F+ and F- buttons on
the remote to fine-tune the picture.
Q: Every time I go back to one pay channel
I have to tune it again, how can I stop that!
A: All you have to do is tune it again using the F+ and F- buttons,
once you get it how you like it you will have to push the MEM
button. Right after that you will have to push the F+ button to save
those settings.
Q: The picture looks like a negative or
x-ray, what is it and how do I fix it?
A: It's inversion, just click V1 button on the Coolbox to invert the
picture back to normal color.
Q: I've hit the V1 button on the Coolbx but
the picture flashes back to a negative every minute or so, what's
up?
A: You have rapid random inversion, the Cable box will not work for
you.
Q: Some channels are fine, but others are
still scrambled and I can't tune them in at all, why does this
happen?
A: You might be on a multi-mode system, and you need to change the
frequency, to HRC or STD (comes set on STD), then hit the CFT button
on each channel. On the Coolbox the switch is on the bottom of the
box.
Q: There are some channels where I get
nothing, is there something wrong with the box?
A: You most likely do NOT have a live station on every channel. The
descrambler is made to handle all analog cable systems, the average
number of channels is around 60, but some have as many as 99+
(analog).
Q: Basic stations are grainy, snowy, or
poor quality OR I have to fine tune every time I switch channels OR
all the channels come in except channels 5 & 6 OR only channels 5 &
6 come in OR numerous channels are only received in black and white.
A: Make sure your TV and the box are set on the correct channel (3
or 4), turn off the power and change the setting on the back of the
box. Also make sure you don't have a filter on your line. You MUST
have the ability to order pay-per-view to utilize the boxes maximum
capabilities. Or it's possible that you have a random bad box.
Contact us for an RMA number to upgrad or exchange.
Q: I get absolutely nothing, no channels at
all. What am I doing wrong?
A: Make sure your TV and the box are set on the correct channel (3
or 4). You may have Digital cable and our box will not work on that
system. You will need to contact your cable company and tell them
that you would like to go back with Analog cable services. You will
then get all the channels you need. If you don't have digital you
will need to follow the step above.
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